Terms of Service

1. Operator and acceptance

askuser.ai at https://askuser.ai (the Service) is operated by LIU WEI DONG, an individual developer based in Shanghai, China (we, us or our). You can contact the operator at [email protected].

The Service is intended for adults aged 18 or older. By creating an account, subscribing or using the Service, you agree to these terms. If acting for an organization, you must have authority to bind it. Do not use the Service if you do not agree.

2. The Service and digital delivery

askuser.ai is a digital software service for generating ideal customer profiles and personas, simulated buyer interviews, lead discovery and matching, and personalized outreach with reply analysis. AI personas and simulated answers are generated research aids; they are not interviews with verified real buyers.

Paid access is activated after successful payment confirmation. No physical goods are shipped. Third-party AI, search, email and hosting providers can affect availability; particular business outcomes, lead accuracy, sales or uninterrupted access are not guaranteed.

3. Accounts and security

Provide accurate registration and billing information, keep your credentials private, and use only accounts and mailboxes you are authorized to access. Notify support promptly if you suspect unauthorized access. You are responsible for lawful activity you authorize through your account.

4. Plans and limits

The Service offers a Free plan and a monthly Pro subscription. Current prices, included features and usage limits appear on the pricing page and at checkout. Free access does not automatically become a paid subscription. Annual plans, paid trials and separately purchased credit packs are not currently offered.

5. Payments and automatic renewal

Payments for applicable purchases are handled through Waffo Pancake as Merchant of Record. Payment card information is collected by the hosted checkout and its payment providers; askuser.ai does not collect or store full card numbers or card security codes.

By completing a recurring subscription checkout, you expressly authorize Waffo Pancake and its payment providers to charge your selected payment method for the subscription at each monthly renewal until you cancel. The amount, currency, billing interval and applicable taxes must be displayed before payment. Taxes may be added at checkout.

We will notify you of a price increase for an existing recurring subscription at least 30 days before it applies, with the opportunity to cancel. A failed payment, expired subscription or full refund may end paid access. Statutory consumer protections remain applicable.

6. Canceling a subscription

When paid subscriptions are available, sign in, open Pricing and subscription management, and select Cancel subscription for your active subscription. You can also send a cancellation request from your account email to [email protected]. Follow the on-screen confirmation and check the subscription status; contact support if cancellation fails.

Cancellation stops future renewals once confirmed. Paid access continues until the end of the paid billing period unless a refund or another valid termination ends it earlier. Cancellation alone does not issue a refund or delete your account, reports or contacts.

7. Refund policy

For your first Pro subscription payment, you may request a full refund within 7 calendar days after payment if you have not used paid features. Paid use includes generating a paid report or interview, consuming a paid lead or matching allowance, or sending outreach using paid access. This voluntary guarantee applies once per customer and does not apply to renewal payments.

Duplicate charges and confirmed billing errors qualify for correction or refund. If a service failure attributable to us prevents use for more than 72 consecutive hours, request an appropriate prorated refund or service extension. Mandatory withdrawal, cancellation and refund rights, including applicable EU and UK consumer rights, take priority over these conditions.

Send your account email, transaction or order ID and reason to [email protected]. Never send card numbers, passwords or card security codes. We aim to acknowledge requests within 24 hours and decide complete refund requests within 5 business days. If more information is needed, we will explain what is missing. Business days are Monday to Friday, excluding public holidays in Shanghai, China.

Approved refunds are submitted through Waffo Pancake to the original payment method within 5 business days of approval. The payment provider and bank determine when the funds arrive. Refunding a payment in full ends the paid access funded by that payment. A refund does not automatically delete your account or cancel recurring billing; cancel your subscription if you also want future renewals stopped.

Outside the guarantee, billing errors, service failures and statutory rights above, subscription fees are non-refundable, including renewal payments and unused time in a billing period. Canceling renewal does not automatically refund the current period. No condition in this voluntary policy overrides mandatory consumer rights.

8. Billing questions and disputes

Contact [email protected] with the account email and order ID if a charge appears incorrect or unfamiliar. We aim to respond within 24 hours and review complete billing complaints within 5 business days with Waffo Pancake. This support process does not waive your right to contact your payment provider or exercise statutory rights. Your receipt and checkout identify the merchant and payment details.

9. Your content and AI output

You retain rights in material you submit. You grant us permission to process it as needed to provide the features you request, including processing by the providers described in the Privacy Policy. Submit only material you are entitled to use and disclose.

To the extent permitted by law and third-party rights, you may use generated output for lawful personal or business purposes. AI output may be inaccurate, non-unique or ineligible for copyright protection. Review factual claims, personal data and outreach content before use. The Service’s branding, software and other proprietary materials remain their respective owners’ property.

Generation and analysis use models accessed through OpenRouter; semantic matching uses Jina embeddings. The model or provider can change. We do not use your content to train foundation models. Third-party providers have their own data-use and retention practices, which may differ by model and route; we do not promise that every third party offers zero retention or excludes all training. See the Privacy Policy before submitting content.

10. Acceptable use

Use the Service lawfully. Do not use it for fraud, harassment, unlawful discrimination, unsolicited bulk email that violates applicable law, phishing, malware, exploitation of children, impersonation, deceptive deepfakes, or infringement of privacy or intellectual property rights.

Do not bypass access controls, quotas or model safety restrictions, access another user’s private data, or reverse engineer or distill proprietary models without authorization. Do not resell access without permission.

You are responsible for the lawful basis for importing or contacting people, honoring objections and suppression lists, and meeting applicable marketing, privacy and anti-spam requirements. A lead match, published business email or AI score is not consent to contact someone. Do not submit sensitive personal information or confidential material unless the Service and the relevant permissions support that use.

11. Privacy

The Privacy Policy explains account data, reports, contact processing, AI providers, email integrations, tracking and payment records. Read it before submitting information about yourself or other people.

12. Disclaimers and liability

To the extent permitted by law, the Service is provided as available without a promise that AI output is accurate or suitable for a particular decision. It does not replace professional advice or independent customer research.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses, and our aggregate contractual liability for the Service is limited to the fees you paid us for it in the 12 months before the event giving rise to the claim. These limitations do not apply to fraud, willful misconduct, gross negligence, personal injury, or any liability that cannot lawfully be limited. Nothing limits mandatory consumer rights.

13. Suspension, termination and data

We may restrict access where reasonably necessary to address unlawful use, security threats, non-payment or a material breach. Where appropriate, we will explain the restriction and allow a response. You may stop using the Service and request account closure by emailing [email protected] from your account email. Cancel renewal and resolve unfinished checkouts before closure. Closure does not issue an automatic refund, and business data may be removed before the 30-day deadline; it is not a recovery period.

A subscription cancellation is separate from account deletion. Data handling after closure is described in the Privacy Policy, subject to legitimate legal retention obligations. If we permanently end a paid service for reasons other than your breach, we will refund the unused prepaid portion. Mandatory refund rights continue to apply following termination.

14. Governing law and disputes

These terms are governed by the laws of the People’s Republic of China. Please first contact [email protected] so we can try to resolve a dispute informally. Subject to mandatory law, disputes may be brought before a competent court in Shanghai, China. This clause does not deprive consumers of mandatory protections or the right to bring proceedings in a court available under the laws of their place of residence. Waffo’s own payment terms may separately govern its payment services.

15. Changes to the terms

We will give at least 14 days’ notice of material changes through the Service or your registered email before they take effect, unless a shorter period is necessary for legal or urgent security reasons. Price increases follow the 30-day notice in section 5. Changes will not retroactively remove accrued rights or change a completed transaction’s refund conditions. If you do not agree to a change, stop using the Service and cancel renewal before it takes effect. If a provision is unenforceable, the remaining provisions continue to apply.

16. Contact

Operator: LIU WEI DONG, individual developer. Location: Shanghai, China. Website: https://askuser.ai. Contact [email protected] for service, billing, cancellation, refund, security and privacy requests.